Your privacy at RAVINCI.nl

This privacy policy was last changed on April 8, 2023. Changes took place due to the General Data Protection Regulation (GDPR).

Ravinci.nl, located at Vonderstraat 19, 6365CR Schinnen, (hereinafter: “Ravinci.nl”, “us” or “we”), respects the privacy of visitors to the websites https://www.ravinci.nl/ , and the users of the mobile application (hereinafter: the “Website(s) or Application(s)”) and its customers who place an order via this Website(s) or Application(s). This Privacy Policy explains what information we collect from you as a visitor to our Website(s) and as a customer and how we further use and protect this information.

Application of the Privacy Policy

This Privacy Policy applies to every Website visit, transaction or agreement concluded via a Website or the Application. All information, including your personal data, that we collect about you during your visit and/or use of our Website(s) or Application(s) will be treated in accordance with this policy and the purposes described herein with regard to the processing of your personal data. This Privacy Policy does not apply to websites of other companies that link to our Website(s) or Application(s) or for which a link appears on our Website(s).

1. Information we collect

As part of our one-stop shop service, we can collect your data in two ways:

• Data provided by you

Ravinci.nl collects your order details such as your name, address, telephone number, date of birth and payment details when you place an order with us (and, if applicable, the names and addresses of those for whom the order is intended), the files that you use -upload and/or used on our products and also your email address to send the confirmation of your order. Your email address may also be collected when you enter it on a Website or in the Mobile Application by subscribing to a newsletter or mailing list. We also collect information about you when you contact our Customer Service online, by telephone or by email. We may also collect your contact information if you participate in promotions or competitions offered by us or when you give us your opinion, for example through a review of our products.

• Information we collect automatically

Ravinci.nl also collects data that we receive based on your use of our services and your visit to our Website(s), the use of Application(s) and any other websites that are accessible from our Website(s). For example, we collect your IP address and the type of web browser you use, as well as the date and time of your visit to our Website(s).

It is not the intention of Ravinci.nl to collect data about website visitors who are younger than 16 years of age, unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. Are you convinced that we have collected personal information about a minor without this permission? Please contact us at info@ravinci.nl so that we can delete that information.

2. Cookies, or similar techniques, that we use

Ravinci.nl uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit our website. Ravinci.nl uses cookies with a technical functionality. These ensure that the website works properly and that we remember your preference settings, for example. These cookies are also used to make the website work properly and to optimize it. We also place cookies that track your surfing behavior so that we can offer customized content and advertisements.

On your first visit to our website, we already informed you about these cookies and asked your permission to place them.

You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

For an explanation, see: https://veiliginternetten.nl/themes/situation/wat-zijn-cookies/

3. What else do we do with your data?

Your data can be used for the following purposes:

• Acceptance, processing and fulfillment of your order

Your data is used to process, execute, produce and deliver your order to the address you choose. We will also use your details to keep you informed of the progress of your order. We pass on your data to other companies that perform certain services on our behalf. Examples of this are: a company affiliated with Ravinci.nl that produces your order; a carrier such as DHL or PostNL who receives your name, email, telephone number and delivery address from us in order to ship and deliver your order; online payment service providers such as WorldPay, IDEAL or PayPal to process your (credit card) payment; service providers to send e-mail or other media messages; marketing analytics companies to analyze data or remove duplicate data from our database; and providing Customer Service.

• Managing your account

Some Website(s) or Application(s) offer the option to create your own account. In this account we store, among other things, your name, delivery and billing address, telephone number and your email address. We also store information about your previous orders you have placed so that you can easily find them and place them again.

• Direct marketing, co-branded offers and sending newsletters

We may use your data for direct marketing purposes in order to send you commercial information or an offer about our products and services via e-mail, direct mail, telephone (including SMS and push notifications) or other media. This information or offers may also be compiled in a co-branded manner in collaboration with a partner and will then contain products or services from a third party provider or service provider. You can sign up for our newsletters sent by email. This way you stay informed about special offers and our new or additional products and services. If you no longer wish to receive our commercial information such as our newsletter, you can always let us know by contacting our Customer Service. If this concerns e-mail, click on the unsubscribe link that you can find at the bottom of the e-mail.

• Reviews

We would like to hear about your experiences with our Website(s), Application(s) and our products. If you give us a review, for example via Social Media, our Website(s) or to our Customer Service, we may use such a review (or part thereof) for any purpose, on the understanding that we will not use your review in combination with your name or other personal data. Only with your prior and explicit approval will we further use your review (or part thereof) together with your name (or other personal data) that you have given us.

• Promotions and competitions

If you participate in a promotion or competition, we ask for your name, address, email address and you may share other material such as photos. This allows us to run the promotion and announce the prize winner(s).

• Maintenance and development of our Website(s)

We are constantly working to improve our services. We can therefore use your data to request your participation in a non-binding customer or market survey. Sometimes other companies carry out this research on our behalf. We then provide such companies with your email address or telephone number, who must of course also adhere to this Privacy Policy!

• Fraud

We use customer data to investigate, prevent and combat fraud. If we have to do so based on a legal obligation, we provide customer data to the government or, for example, an investigation agency.

• Improving our Customer Service

In order to be able to help you quickly with questions, we use your data and may make notes, which we keep. This is useful if you call us again. Information about the telephone conversation with you is recorded and stored. You will help us with analyzes and improving our Customer Service.

• Create customer groups

To target our marketing to the right target group, we use customer match lists as part of our Google Adwords and Facebook advertising activities. Our customers' email addresses are passed on to Google or Facebook in encrypted form and cannot therefore be traced back to you as a person.

When processing your data and delivering our products and services as described above, Ravinci.nl may engage collaborating partners or (sub)processors. Ravinci.nl does not store your personal data for longer than is strictly necessary to achieve the purposes for which we collect your data.

4. Disclosure to Third Parties

Ravinci.nl will not provide your personal data to third parties, unless we are legally obliged to do so or in the event of a merger, takeover, reorganization or similar event. Where necessary, we will only make your information available to companies that are involved in the performance of our services, such as a company that is involved in the payment and financial handling of your order or the delivery services that deliver your order. However, this will only be done for the purposes set out in this policy or for other purposes for which you have given your consent. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data and the content of this policy.

We conclude a processing agreement with companies that process your data on our behalf. For example, we agree with those companies that the same level of security and confidentiality applies to how we handle your data. Ravinci.nl remains responsible for these processes.

5. Security

Ravinci.nl handles your data with the utmost care, which may include personal data. We have taken various technical and organizational measures to protect your data stored on our servers against loss or unlawful use.

Do you feel that your data is not properly secured, or do you have indications of misuse? Please contact our customer service or email info@ravinci.nl.

6. Your rights (inspection, correction and objection)

You have the right to view, correct or have your personal data deleted. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Ravinci.nl , and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@ravinci.nl

To ensure that you have made the request for access, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Ravinci would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons .

7. Changes and questions

We reserve the right to amend this Privacy Policy. We will publish those changes on our Website(s) so that you are always aware of the data we collect, the way in which this data is used and protected by us and the circumstances under which we provide your data to third parties and/or disclose.

If you have any questions about your data or this Privacy Policy, you can always contact our Customer Service. This can be done via the Website (click on the 'Contact' link) or by telephone 00316 141 02 947. If you prefer to send us a message, you can do so by e-mail to info@ravinci.nl.