Shipping and returns
SEND
At RAVINCI our working days are from Monday to Friday. On Saturday and Sunday we do not produce, but our delivery partners can deliver your package. We will send you the exact delivery date as soon as your order goes to press. We deliver via PostNL as standard. Is your package larger than 1.75 meters? Then DHL delivers the package.
Within NL & BE
Expected delivery time:
Canvas products: 1-3 business days
Poster products: 4-6 working days
Glass products: 7-10 working days
Aluminum products: 10-14 working days
International
Denmark: +4 working days
Germany: +3 working days
Finland: +4 working days
Luxembourg: +6 working days
Austria: +3 working days
Spain: +5 working days
Sweden: +3 working days
France +3 working days
POSTAGE COSTS
Netherlands: No shipping costs
Belgium: No shipping costs
Germany: €14.95
Finland: € 26.95
Luxembourg: € 24.50
Austria: € 21.95
Spain: € 24.95
Sweden: € 24.95
France: € 24.95
RETURN POLICY
If you change your mind, you may return a product within 14 calendar days of delivery and receive a 100% refund. The product is eligible for return if it is in its original condition and the mounting system has not been used. A product must be shipped at the customer's expense. For partial returns, the original shipping costs will not be refunded.
Submit a return request
1. Click on the request return link at the bottom of the page. Enter your email address in the field and then click on “Continue”.
2. In your email account, open the email sent from our store and copy the six-digit verification code contained in the email.
3. Return to the online store and enter the six-digit verification code.
4. Click on the order you want to return. If your order contains more than one item, select the items you want to return.
5. Select a reason for the return and add a note for the store. Click “Request return”.
If your return request is approved and needs to be sent, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.
Return address
Vonderstraat 19
6365CR, Schinnen
THE NETHERLANDS
After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be processed within 14 days of cancellation, but we will do our best to do this as soon as possible.